OBLITIX FAQs
We understand that launching and growing a startup comes with a lot of questions—and we’re here to help OBLITIX FAQss
1. What does OBLITIX do?
- Enterprise Delivery
- Custom-Built Solutions
- User-Centric Design
- Third-Party AI Agents
- AI & Automation Integration
- Agile Development Process
2. Where is OBLITIX located?
We are located in 28 Abaza Street, Mahkama Square, Masr El-Gdida, Cairo, Egypt
3. Do you serve clients outside Egypt?
Yes. OBLITIX serves clients across Egypt and supports international engagements, including remote service delivery for global organizations. Our service experience covers professional environments connected to multinational brands.
4. What types of IT outsourcing do you provide?
We offer a range of outsourcing models: full or partial service desk outsourcing, dedicated technical resources, shared technical teams, onsite engineer coverage, remote support, and project-based engagements. The model is shaped to fit your size, budget, and operating needs.
5. Can OBLITIX support both software and hardware issues?
Our team has experience delivering solutions across diverse industries, including SaaS & technology, healthcare, finance & fintech, retail & eCommerce, education & eLearning, logistics, and professional services. Whether you’re a startup looking to launch a product or an established enterprise aiming to scale, we adapt our expertise to your specific market and compliance requirements.
6. Do you create AI agents?
The timeline depends on project size, features, and integrations. For example, an MVP can often be delivered within 8–12 weeks, while a fully featured SaaS platform may take 4–6 months or more. We begin with discovery and planning, followed by design, development, testing, and deployment. Throughout the process, we maintain transparency with clear milestones and progress updates to keep everything on track.
7. Can AI agents integrate with our CRM or business systems?
Yes. Our AI agents are designed to connect with CRMs, ERPs, ticketing systems, databases, messaging platforms (including WhatsApp), and custom APIs. The integration plan is part of every engagement, so the agent operates inside your actual business workflow.
8. Is OBLITIX suitable for enterprise companies?
Yes, we offer comprehensive post-launch support and maintenance to ensure your product’s long-term success. Our services include performance monitoring, bug fixing, feature enhancements, security updates, and scaling support as your user base grows. We tailor support plans to your needs—whether it’s on-demand assistance or a dedicated ongoing maintenance package.
9. Are you partnered with Hammersbach?
What sets us apart is our balance of technical excellence and business understanding. We don’t just write code—we help you shape a product strategy, validate ideas, and build scalable, future-ready solutions. Our process is transparent, with regular updates, collaborative tools, and a focus on measurable outcomes. We aim to be more than a vendor—we act as a long-term technology partner invested in your success.
10. How can we start working with OBLITIX?
To get started, just contact our team. We’ll arrange an initial consultation to learn about your business, project requirements, and long-term objectives. From there, we move into a structured discovery and planning phase, where we define scope, timelines, and deliverables. Once aligned, we prepare a proposal and kick off the collaboration with clear milestones and communication channels in place.
1. What’s included in each pricing package?
Each pricing package is tailored to different stages of growth. All plans include essential features, onboarding, and customer support. Advanced packages offer additional benefits such as custom integrations, enhanced security, scalability options, and priority support. This way, you only pay for what you need—whether you’re launching an MVP, scaling a SaaS platform, or running enterprise operations.
2. Can I request a custom package?
Yes, we offer fully customizable packages. We understand that every business has unique goals, budgets, and technical requirements. If our predefined plans don’t fit perfectly, we’ll work with you to design a tailored package that includes the right features, integrations, and support levels to match your business objectives.
3. Are revisions included in the price?
Yes, revisions are included in our pricing. Each package comes with a defined number of revision rounds to ensure the final product meets your expectations. For clients needing more flexibility, we also offer additional revisions or ongoing support options. This way, you have peace of mind knowing adjustments can be made as your project evolves.
4. Is development included in the design packages?
By default, design packages cover discovery, research, wireframing, prototyping, and UI/UX design deliverables. Development is not automatically included, as some clients already have in-house teams. However, if you need end-to-end execution, we can provide full-stack development alongside design, ensuring a smooth transition from concept to launch.
5. Can I upgrade my package later?
Yes, all packages are designed to be flexible. You can begin with a package that fits your current needs and upgrade later as your project scales. Upgrading gives you access to additional features, integrations, and support without disrupting your ongoing work.
6. Can I cancel my subscription at any time?
Yes, subscriptions can be canceled at any time with no hidden fees. Once you cancel, your access will continue until the end of your billing period. We also offer flexible options if you’d like to pause or switch to a different plan instead of canceling.
7. Do you offer team or enterprise plans?
Absolutely. In addition to individual and small business packages, we provide tailored team and enterprise plans. These include advanced collaboration tools, enhanced security, custom integrations, scalability options, and dedicated account management. Our enterprise solutions are built to support complex workflows and large-scale operations seamlessly.
1. Is OBLITIX suitable for enterprise companies?
Yes, we provide comprehensive post-launch support to ensure your product continues to run smoothly. Our services include performance monitoring, bug fixes, feature updates, and scaling support as your user base grows. We offer flexible maintenance plans, from on-demand assistance to dedicated ongoing support packages.
2. How quickly can I expect a response from your support team?
Our support team is highly responsive. Standard support inquiries are typically answered within 24 hours, while urgent issues are prioritized immediately. For enterprise clients, we offer SLAs (Service Level Agreements) with guaranteed response times to ensure business continuity.
3. Do you provide 24/7 support?
We understand that issues can arise at any time. While our standard support operates during business hours, we offer 24/7 support options for clients who require continuous coverage. Enterprise and mission-critical projects can benefit from round-the-clock monitoring and dedicated support engineers.
4. What support channels are available?
We provide support through multiple channels, including email, live chat, and scheduled video calls. For enterprise clients, we also offer a dedicated account manager and direct communication via Slack or other preferred platforms. This ensures fast, convenient, and reliable support whenever you need it.
5. Do you offer training or documentation for our team?
Yes, we provide thorough onboarding sessions, user guides, and technical documentation to help your team adopt the solution effectively. If required, we can also deliver hands-on workshops or custom training programs tailored to your workflows, ensuring your team feels confident using and maintaining the product.
6. Can you support integrations with third-party tools?
Absolutely. Our team is experienced in integrating with a wide range of third-party platforms, APIs, and services. We not only implement integrations but also provide ongoing support to ensure they remain stable and compatible as both your system and third-party tools evolve.
7. How do you handle bug reports or technical issues?
We have a structured issue management process. When a bug or technical issue is reported, our support team verifies and prioritizes it based on severity. Critical issues are addressed immediately, while minor bugs are scheduled in upcoming sprints. Clients are kept updated with progress and resolutions through our ticketing system or chosen communication tool.
8. Do you offer dedicated account managers or technical support leads?
Yes, for enterprise and long-term clients, we assign a dedicated account manager or technical lead. This ensures you always have a direct point of contact who understands your business, project history, and technical requirements—streamlining communication and support efficiency.